We hope you love your products, but if for any reason you need to return something to us, we’ve made it as simple as possible.
Returns
How to return your order
Please follow the below instructions so we can process your return as quickly as possible:
To start a free return, please use our Royal Mail Returns Portal here.
Fill out the RETURNS FORM including your name and order number, and state whether you would like an exchange or refund.
Repack your item in its original packaging and include your completed returns form.
Unfortunately, delivery charges are non-refundable so please use our pre-paid returns service where possible.
Please keep a proof of your postage as the returned item is your responsibility until it reaches us.
Our Returns Policy
Simply return the item in its original condition and packaging within 30 days of receiving your order for an exchange or refund.
For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items.
We can only accept returns or exchanges for orders placed on our website.
If your order contained a free gift this will also need to be returned in order to receive a refund and we will be unable to offer a partial refund on bundle purchases.
Receiving your refund
Once we have received your package, providing the items have been returned in line with our returns policy, your refund will be issued within 21 days.
Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue.
If you have paid using Klarna, you will receive an updated invoice from Klarna once your return is processed. If you have any questions regarding your Klarna account, please contact Klarna’s Customer Service team directly.
Faulty goods
If you receive your products and they are faulty or damaged once opened, please contact our customer service team within 48 hours of receiving your order.