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Delivery and Returns

Delivery 

Standard UK Delivery - £4.99
We aim to deliver all mainland UK deliveries in up to 4 working days. 
Orders will be delivered by Royal Mail, Monday-Friday.
Optional signature on delivery. If your parcel can not be delivered it will be left in  a safe place if possible or sent to your local Royal Mail depot for collection. 
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INTERNATIONAL 
Europe - £13.50 
We aim to deliver european international orders within 5-7 working days. 
Your parcel will require a signature so please ensure that delivery is able to be taken at the chosen delivery address.
Rest of the World -£15.50
We aim to deliver international order within 7-12 working days. 
Your parcel will require a signature so please ensure that delivery is able to be taken at the chosen delivery address.
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We aim to deliver internationally within 5-12working days. However, sometimes during holiday or busy periods, deliveries may take longer. If you have not received your delivery within 14 working days, please contact us.
Note that these delivery periods are expected guide-lines, but we will not be held liable if your delivery takes longer. We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond its reasonable control.


CUSTOM & IMPORT DUTIES
The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. You will be responsible for these costs incurred for custom charges when you receive your parcel. If you refuse to accept your parcel, your items will be returned back to ICONIC.  You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you. 
Returns
You can return or exchange any items purchased through www.iconiclondoninc.com, only if it is returned to us in the original condition that it was sent. You have 14 days to return the items to us from the date you receive your order.
All items must be returned to us in the same condition as they were sent, and will be examined upon return. As for reasons of hygiene we unable to offer refunds, replacements or exchanges on any open or used goods. Please check your items once received to ensure they are in satisfactory condition. We highly recommend that you choose to send returns back to us on a recorded delivery service, as we are not held liable for returns that go missing. 


How to return / exchange an item

YOU CAN RETURN OR EXCHANGE ANY PRODUCTS PURCHASED VIA WWW.ICONICLONDONINC.COM ONLY IF RETURNED IN THE ORIGINAL CONDITION IT WAS SENT. YOU HAVE 14 DAYS TO RETURN THE ITEMS TO US FROM THE DATE YOU RECEIVE YOUR ORDER. ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION THEY WERE SENT IN AND WILL BE EXAMINED UPON RETURN. AS FOR REASONS OF HYGIENE, WE ARE UNABLE TO OFFER REFUNDS, REPLACEMENTS OR EXCHANGES ON ANY OPEN OR USED GOODS. PLEASE CHECK YOUR ITEMS ONCE RECEIVED TO ENSURE THEY ARE IN SATISFACTORY CONDITION.
1. Fill out the Returns Form including Name and Order Number.
2. Repack your item in its original packaging and include your completed returns form.
 
3. Write either EXCHANGE or REFUND followed by your order number on the outside of your package.
 
4. Please send all returns to:
 
ICONIC LONDON
101 GRANGEWOOD HOUSE 
Oakhill Industrial Estate 
Oakhill, Loughton 
Essex , IG10 3TZ

You may wish to choose a delivery service that insures your parcel to the value of the goods being sent, always keep a proof of postage as the returned item is your responsibility until it reaches us.
 
5. Once we have received your parcel we will begin the exchange or refund process and you will be informed by email as soon as possible. Refunds will be credited to your account within 7 working days and will appear on your card under our company name Iconic London Inc. Unfortunately delivery charges are non-refundable unless the item is faulty.
If you would like further assistance please email : info@iconiclondoninc.co.uk