We hope you love your products, but if for any reason you do need to return something to us, we’ve made it as simple as possible.
RETURNS & EXCHANGES
Simply return the item in its original condition and packaging within 14 days of receiving your order for an exchange or refund. For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items. We can only accept returns or exchanges for orders placed on our website. Please follow the below instructions so we can process your return as quickly as possible:
- Fill out the returns form including your name and order number, and state whether you would like an exchange or refund
- Repack your item in its original packaging and include your completed returns form.
- Please send all returns to:
Crate 13, Crate
Oakwood Hill Industrial Estate
- You may wish to choose a delivery service that insures your parcel to the value of the goods being sent, always keep a proof of postage, as the returned item is your responsibility until it reaches us.
- Please allow up to 7 working days for your card to be credited with your refund
- Unfortunately delivery charges are non-refundable unless the item is faulty. If you would like any further assistance please email firstname.lastname@example.org
If your package is visibly damaged on delivery, please contact our customer service team on email@example.com If you receive your products and they are faulty or damaged once opened, please contact our customer service team on firstname.lastname@example.org within 48 hours of receiving your order.