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RETURNS POLICY

We hope you love your products, but if for any reason you do need to return something to us, we’ve made it as simple as possible.

RETURNS & EXCHANGES

Simply return the item in its original condition and packaging within 14 days of receiving your order for an exchange or refund. For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items. We can only accept returns or exchanges for orders placed on our website. Please follow the below instructions so we can process your return as quickly as possible: 

  • Fill out the returns form including your name and order number, and state whether you would like an exchange or refund
  • Repack your item in its original packaging and include your completed returns form.
  • Please send all returns to:

    ICONIC LONDON

    Loughton Seedbed Centre 
    Unit E11
    Langston Rd
    Loughton 
    Essex
    IG10 3TQ

     

    • You may wish to choose a delivery service that insures your parcel to the value of the goods being sent, always keep a proof of postage, as the returned item is your responsibility until it reaches us. 
    • Please allow up to 10-15 working days for your card to be credited with your refund
    • Unfortunately delivery charges are non-refundable unless the item is faulty. If you would like any further assistance please email info@iconiclondoninc.co.uk
    ITEMS PURCHASED THROUGH OUR RETAIL PARTNERS
      We are sorry, but we cannot accept merchandise purchased at a ICONIC LONDON retail partner. All items purchased through our retail partners must be returned to the retailer from which the product was purchased in accordance with their return policies.
      GIFT WITH PURCHASE RETURNS
        If you received a FREE product or FREE gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.

        FAULTY GOODS 

        If your package is visibly damaged on delivery, please contact our customer service team on info@iconiclondoninc.co.uk If you receive your products and they are faulty or damaged once opened, please contact our customer service team on info@iconiclondoninc.co.uk within 48 hours of receiving your order.

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