Please note: all orders are sent tracked. You will receive a dispatch confirmation email, including a tracking code, when your order leaves our warehouse. If you have any queries, please contact our customer service team at info@iconiclondoninc.co.uk
Occasionally, due to unpredictable weather conditions, shipping periods may vary. Unfortunately, we are unable to take responsibility for these issues. We appreciate your patience, and will always try to resolve these issues quickly and effectively. Please check your local courier tracking for further information.
Standard UK Delivery - Free (usually £3.99)
We aim to deliver all mainland UK standard deliveries within 2-5 working days. All UK orders will be delivered by Hermes, Monday-Saturday.
Next Day Delivery - £5.99
For orders created and fulfilled before 12pm midday, Mon-Thurs.
Signature is required on delivery. If your parcel cannot be delivered it will be left in a safe place which the customer has confirmed with us, if possible, or sent to your local Hermes depot for collection. We, and Hermes, cannot be liable for lost parcels which have been left in a safe place.
Sometimes during holiday or busy periods, deliveries may take longer.
RETURNS & EXCHANGES
Simply return the item in its original condition and packaging within 14 days of receiving your order for an exchange or refund. For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items. We are unable to process a refund or exchange on Mascara. We can only accept returns or exchanges for orders placed on our website.
FAULTY GOODS
If your package is visibly damaged on delivery, please contact our customer service team using the form here. If you receive your products and they are faulty or damaged once opened, please contact our customer service team within 48 hours of receiving your order.
